To cancel an order, log in to your account, go to the "My Orders" or "Orders" page, select the order you want to cancel, and choose the "Cancel Order" option.

To check your order status, log in to your account and go to the "My Orders" or "Orders" page. There you will see a list of your orders along with their latest status, such as "Processing," "Shipped," or "Completed."

If your order status hasn't changed for a long time, please contact our Customer Service through the message feature on our website.

Order status will be updated automatically when there are changes in the order process, such as during packaging, shipping, or delivery.

If your order has been shipped, you will receive a tracking number.
You can enter this tracking number on the courier's website to see real-time shipping updates.

The "Processing" status means your order is being prepared by the seller or is in the packaging stage for shipment. You will receive further information once the order is shipped.

If your order status shows "Shipped," it means the item has been sent and is on its way to the destination address. You will receive a tracking number to monitor the shipment further.

Order packaging typically takes 1 to 2 business days. Orders will be packaged according to incoming orders.

• Regular > If ordered before 2 PM, the order will be processed and shipped by midnight the same day.
  If ordered after 2 PM, the order will be processed and shipped the next day at the latest.

Once your order is shipped, you will receive a tracking number. You can track the shipping status through the courier's website.

Shipping costs are calculated based on product weight, dimensions, and shipping distance

Several reasons that may cause shipping delays include:

• High shipping volume during certain periods like big sales, national holidays, or special dates.
• Incorrect shipping address: If the provided address is incomplete or wrong, shipping may be delayed.

If the item has already been shipped, you can request assistance from the courier to change the address, although not all couriers can do this after shipping has begun.

International shipping takes longer as it must go through customs shipping costs are higher.

Please provide the Recipient's Name, Phone Number, Complete Address, and Destination Country, along with the product variants and quantities you wish to order. Our Customer Service team will promptly send you a pricelist and invoice. After payment is received, your order will be processed and shipped on the next business day.

We use Choir Express for international shipments.

International shipping times vary depending on the destination country. Generally, international shipping takes between 5 to 15 business days.

Yes, all our products can be shipped internationally.

Once the item is shipped, you will receive a tracking number from the Seller. You can track the shipping status through the courier's website.

Shipping costs will be provided once the item has been shipped by the courier.

We can ship to several countries including Malaysia, Singapore, Hong Kong, and Taiwan.

If you receive a damaged or defective item, immediately contact our customer service to request a return or replacement. Please report the damage within the specified time frame, which is 14 days from the date you received the order.

Buyers can provide an unboxing video when opening the sealed package, Shipping Label, and Shopping List through our customer service. We will verify the completeness of the evidence, and for damaged items, compensation will be provided in the form of a return or compensation voucher.

If the requirements are valid and complete, return shipping costs will be covered by the seller. However, if incomplete, shipping costs will be covered by the buyer.

The solution will be provided by customer service in the form of a compensation voucher for the value of the damaged item.

After the item is returned, a replacement will be sent within 3-5 business days, depending on the shipping distance.

If the evidence is complete and the product cannot be repaired, we will send a new product as a form of responsibility.

Buyers can report the item damage and other evidence to our customer service. We will still repair it and provide compensation, but shipping costs will be covered by the buyer.

We will provide compensation based on the completeness of evidence and the condition of the damaged item received by the buyer.

If you receive the wrong item, immediately contact our customer service to request a return or replacement. Please report the issue within the specified time frame, which is 14 days from the date you received the order.

Buyers can provide an unboxing video when opening the sealed package, Shipping Label, and Shopping List through our customer service. We will verify the completeness of the evidence and provide compensation in the form of the correct item or a compensation voucher.

If the requirements are valid and complete, return shipping costs will be covered by the seller. However, if incomplete, shipping costs will be covered by the buyer.

We will provide compensation based on the completeness of evidence and the condition of the item received by the buyer.

Opened items can only be returned if they are damaged or defective. For incorrect items, we will check the completeness of evidence and review the packing CCTV. If there was an error in the packing process, the solution we provide is a return or exchange of the correct item, with shipping costs covered by the seller.

Yes, if the evidence is incomplete and the packing CCTV shows the correct order was processed, incorrect items cannot be returned or compensated with a voucher.

Requirements

• The product is still under warranty (14 days after receipt).
• Provide valid evidence such as: Unboxing video of the sealed package, Shipping Label, and Packing List matching the order.

Process

• For minor damage (e.g., slight leakage, loose cap, slightly dented packaging), the solution is a compensation voucher of 25,000 or half the product price.
• For major damage, the product can be returned and replaced with a new one, with shipping costs covered by the seller if requirements are complete.

Requirements

• The product is still under warranty (14 days after receipt).
• The product is still sealed and unused.
• Provide valid evidence such as: Unboxing video of the sealed package, Shipping Label, and Packing List matching the order.

Process

• If packing CCTV shows the correct order was processed, returns and refunds cannot be accepted.
• If packing CCTV shows an incorrect order and the product is still sealed, it can be returned or replaced with a new product, with shipping costs covered by the seller.
• If packing CCTV shows an incorrect order but the product is no longer sealed, the solution is a Compensation Voucher.

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Extrait de Parfum

• Spray directly onto skin (neck/behind ears, wrists, inner elbows). For clothing, spray from 15-20cm away to avoid potential stains.
• Use on sensitive skin may cause itching, stinging, or irritation. Therefore, we recommend spraying on clothing instead.
• Store SAFF & Co. perfume in cool temperatures (not exceeding 25°C), away from direct sunlight, and not exposed to other strong-smelling substances.
  
  

Cloud Mist

• Use after showering on clean skin (neck/behind ears, wrists, inner elbows) for maximum absorption. Wait until fully absorbed before dressing.
• Spray on clothing from 15-20cm away to avoid potential stains.
• Use Body Potion before spraying Cloud Mist for longer-lasting fragrance
  
  

Body Potion

• Apply evenly all over the body every morning and night after using SAFF & Co. Shower Potion for best results. Wait until completely absorbed.
• Pregnant and breastfeeding women should consult a doctor before use.

Apply evenly to the body every morning and night after using SAFF & Co. Shower Potion for maximum results. Wait until completely absorbed.

Shower Potion

• Pour a moderate amount onto palms, apply to wet skin and gently massage into a lather, then rinse thoroughly. Use SAFF & Co. Body Potion for best results
• Pregnant and breastfeeding women should consult a doctor before use.

Pour a moderate amount on the palm of your hand, apply to wet skin and gently massage into a lather, rinse thoroughly. Use SAFF & Co. Body Potion for maximum results.

All our products have obtained BPOM Indonesia certification.

• Our products are made using ingredients that have halal certification. Currently, the products are in the process of obtaining halal certification.
• Heavenly Potion Series already has HALAL certification, with the HALAL logo displayed on the packaging

• For sensitive skin, we recommend spraying Extrait de Parfum & Cloud Mist on clothing rather than directly on skin.
• For sensitive skin using Heavenly Potion Series, please consult a doctor first. If allergic reactions occur on normal skin, please contact us through our customer service.